(IN STORE ONLY - PLEASE SEE OUR ONLINE SHOP FOR OUR RETURNS POLICY ON ITEMS BOUGHT ONLINE)
We are not legally obliged to provide refunds on returned goods unless FAULTY: however we do operate a ‘goodwill’ gesture for all our customers on stocked items (returned within 14 days). This will include either an exchange, or the customer will be issued a credit note to the value of the item/s to be spent in store within 18 months.
If customers would like to return goods, due to a change of mind, but cannot get to the shop within 14 days, we request that customers contact the shop via email or telephone as soon as possible to inform us.
We will accept returned items providing:
All swing/price tags are present.
A receipt or proof of purchase is provided (bank or credit card statement).
The product is of merchantable quality and in a saleable condition (garments must be checked over by team members to ensure they are free from damage, odours or staining).
Staff must be satisfied that the item has not been worn (other than for trying on purposes), and have the right to refuse a return if they believe otherwise.
We request that customers come to the shop or contact us at the earliest opportunity if they are requesting to return goods.
Items must be returned within 14 days of purchase, unless the customer has spoken to a member of staff and been granted an extended grace period.
If the customer cannot choose alternative goods to exchange on the day of return, credit will be given on a Milners gift card.
If an item has been specifically ordered for a customer from any department we will require a non-refundable 25% deposit when order is placed.
As a general rule refunds are not given on perishable items or toiletries unless there is a fault with the product.
REFUNDS FOR FAULTY GOODS
If goods are faulty we are legally obliged to replace or refund.
If ‘in season’, we can contact the supplier and ask for a replacement, keeping the customer updated if they wish, or, we can refund.
Milners will offer to have the item repaired for the customer if unable to get a replacement from the supplier at no extra cost to the customer. (Please keep details of alterations so we can claim these costs from the supplier).
If we are unable to obtain a replacement, or if no other options suit we can offer an immediate refund.
For Staff:
All faulty goods returned to the store need to be brought to the attention of Management as soon as possible with a note and description of the fault. Please list:
Item description
Design code, style no and colour
Manufacturer
Cost Price
Customer Details & contact no.
We will return faulty goods to the supplier to claim credit back.