Refunds for Faulty Goods
If goods are faulty we are legally obliged to replace or refund.
If ‘in season’, we can contact the supplier and ask for a replacement, keeping the customer updated if they wish, or, we can refund.
If we are unable to obtain a replacement we can offer an immediate refund.
Milners will offer to have the item repaired for the customer if unable to get a replacement from the supplier at no extra cost to the customer. (Please keep details of alterations so Leonie can claim these costs from the supplier).
The customer may be refunded in full on request and if no other options suit.
All faulty goods returned to the store need to be brought to the attention of Leonie as soon possible with a note and description of the fault. Please list:
- Item description
- Design code, style no and colour
- Cost Price
- Customer Details & contact no.
Leonie will return faulty goods to the supplier to claim credit back.
As a general rule refunds are not given given on perishable items or toiletries unless there is a fault with the product.