General

A Milners of Leyburn loyalty card provides you with:

  • 1 point for every £1 spent (1 Point is equivelant of 5p to spend in our Clothing & Accessories Department)
  • Exclusive offers
  • Two Customer Loyalty Event invitations twice yearly
  • Regular newsletters with updates, offers and promotions
  • Advance sale notifications
  • Loyalty customer competitions, lucky draws and giveaways

Milners of Leyburn offer a loyalty card scheme which is open to all customers.

  • Customers must register the required details in order to receive their personal loyalty card
  • Data Protection- Data collected from the scheme is used solely by Milners of Leyburn in accordance with the Data Protection Act 1998
  • Personal information will not be shared with 3rd parties
  • Purchase history is recorded and monitored for company use only and is used for analysing and reviewing stock

Milners of Leyburn reserve the right to:

  • Amend terms and conditions (customers will be notified)
  • Cancel or withdraw cards
  • Can withdraw cards if potential abuse of the scheme
  • The loyalty card is for the sole use of the person it is registered to and is not transferable

How it works

  • Register your details for your loyalty card to be issued to you
  • Your card is kept by YOU and is supplied with an individual I.D code which allows you to keep an eye on the points you’re collecting so you can check from home
  • For every full £1 spent, you will receive 1 point
  • Points are available on specific qualifying purchases which can be amended by Milners of Leyburn at any time
  • Generally, points are available on all ground floor products, (clothing collections, accessories and gifts)
  • Points will be added each time you spend
  • If a customer forgets their loyalty card on the day of purchase, they may have points added within 28 days if validated receipt is provided. (Team members write on receipts if card not available.)
  • Points cannot be redeemed against items in our Interiors Department or used to pay for our fitting services.
  • The number of points added may change from time to time but notices will be displayed in store to inform customers
  • Please present your loyalty card at the time of purchase PRIOR to the till transaction
  • Points may be added or redeemed

Spending loyalty card points

  • 200 points equates to £10 to spend in our Clothing & Accessories Department
  • Points may not be exchanged for cash
  • Points may be used as part payment for qualifying products
  • Notify the member of the sales team of your decision to redeem points prior to the till transaction
  • If left inactive for 24 months after the last transaction your card will expire and be removed from our Loyalty Scheme. Any remaining balance will be deducted from the card and cannot be transferred to another account..

Returning goods

  • If you are not happy with your purchased product and wish to return it, the points collected from that sale will be deducted from the loyalty card
  • Points will be deducted at the till and if a new product is chosen, points will be added as for a new purchase unless an exact replacement is made
  • When returning products purchased, the loyalty card must be presented
  • In the event of a customer not having their loyalty card when returning goods, the points may be adjusted by us at a later time

Information we need

  • Full name
  • Address
  • Postcode
  • Contact number
  • Email address

And for our marketing purposes, whether you are a:

  • Permanent resident, within 6 miles
  • Permanent resident outside of 6 miles
  • Holiday home owner
  • Visitor

Why we need this information

  • We collate this information so that we have accurate records of customers on our loyalty card scheme
  • We use the information to monitor areas of sales and growth
  • To assess our stock and product purchases
  • To provide our customers with the right style for them